those of you who have been following my Tweets, you might remember my
complaints about a green line appearing on the screen of my Asus R1F.
This generally happens, especially with LCD screens. Anyway, I was
debating whether or not to take the opportunity to pick up an R1E but
there isn't enough of an incentive to pick one since the hardware specs
are about the same. So I opted to try to fix it.
So I called
Asus in the afternoon, from my phone number they were able to confirm
my asset and contact info. They emailed me my RMA number without even
having to ask me for my email. CRM at its best. How amazing is that.
One of the major benefits of buying an Asus notebook is that the repair
centre is a 10 minute drive from me. When I dropped off my notebook,
the technician did a quick assessment and said that it would take a
couple hours to fix. That came as a surprise. My previous experience is
that it typically takes around 3 days. I was pleasantly surprised when
I got a call in about an hour to say my notebook was fixed.
have 3 Asus notebooks now and have had to do warranty repairs on all of
them to date. Most of them were human fault rather than manufacturing
fault (i.e. Niece falling on screen, dropping of device, etc). Even
though they are more expensive to purchase, the warranty and level of
service have made it all worthwhile. I will continue to be a loyal Asus
purchaser after this.
Sent from my Windows Mobile® phone.