Comments on: Customer Experience Required in Canada’s Wireless industry http://www.thekunit.com/post/2009/10/10/Customer-Experience-Required-in-Canadas-Wireless-industry/?utm_source=rss&utm_medium=rss&utm_campaign=Customer-Experience-Required-in-Canadas-Wireless-industry I'm not an expert; I'm just opinionated Sun, 10 Jul 2011 15:27:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: firsttiger http://www.thekunit.com/post/2009/10/10/Customer-Experience-Required-in-Canadas-Wireless-industry/comment-page-1/#comment-20 firsttiger Sun, 02 May 2010 06:12:20 +0000 #comment-20 Hey Tristan, that is a really interesting point about French CSRs knowing more than the English CSRs. Perhaps it's because there aren't as many of them, they have to learn more and therefor be better prepared to answer questions. Hey Tristan, that is a really interesting point about French CSRs knowing more than the English CSRs. Perhaps it's because there aren't as many of them, they have to learn more and therefor be better prepared to answer questions.

]]> By: firsttiger http://www.thekunit.com/post/2009/10/10/Customer-Experience-Required-in-Canadas-Wireless-industry/comment-page-1/#comment-19 firsttiger Sun, 02 May 2010 02:12:20 +0000 #comment-19 Hey Tristan, that is a really interesting point about French CSRs knowing more than the English CSRs. Perhaps it's because there aren't as many of them, they have to learn more and therefor be better prepared to answer questions. Hey Tristan, that is a really interesting point about French CSRs knowing more than the English CSRs. Perhaps it's because there aren't as many of them, they have to learn more and therefor be better prepared to answer questions.

]]> By: Tristan Cuschieri http://www.thekunit.com/post/2009/10/10/Customer-Experience-Required-in-Canadas-Wireless-industry/comment-page-1/#comment-18 Tristan Cuschieri Fri, 30 Apr 2010 22:38:33 +0000 #comment-18 Population density being a factor making wireless service a more expensive venture to undertake - that's a nice point that I hadn't considered before now.<br><br>What I usually do to get a CSR that knows what they're talking about is press the key for French, and then tell the person I only speak English. CSR's that work in the French support department are usually bilingual, but oddly enough, usually also have a very high level of knowledge and experience with the products they're supporting. Interesting, no? Population density being a factor making wireless service a more expensive venture to undertake – that's a nice point that I hadn't considered before now.

What I usually do to get a CSR that knows what they're talking about is press the key for French, and then tell the person I only speak English. CSR's that work in the French support department are usually bilingual, but oddly enough, usually also have a very high level of knowledge and experience with the products they're supporting. Interesting, no?

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