Hopes for Google Plus

I haven’t been a big fan of social networks to date. Largely because I believe that social networks are defined by people and not so much by software. Software does have a place though and can play a very big part. Until now, social networks have been synonymous with Facebook. For me, Facebook is a social channel like Twitter, Flickr, Buzz and email just to name a few.

The nice thing about Google’s social effort is that it isn’t about figuring out what features it has to prioritize to go to market with; it’s been mostly about how to package it so that it will be most interesting and useful to the members of a new community. Google was able to start with having Picasa as their default web album, YouTube for their videos, Talk for their messaging infrastructure and Gmail for email and relationships. The concern about not having enough data seems to be a bit unfounded in general.

Here is where I hope Google Plus will be different because it has a strong opportunity to be different. My biggest concern about Google Plus is that it will be another walled garden like the other channels today. If it is, it will have to try to persuade people to add another channel that is unlikely going to be unique. The theme of how Google can be different relates around consolidation and aggregation. This plays into some of Google’s key strength as part of the reason why their search is so powerful is that it intelligently identifies duplication and removes it from the search results.

I am starting to suffer from social channel burn out. Although I have joined as many channels as I know of today, I participate in very few which really defeats the purpose of a channel. One of the nice features that Google Plus has today is that it allows you the ability to interact with others through Google Plus and email. Hopefully, over time they will allow you to interact with people through the other channels as well and allow people to interact with others using the channel that is most meaningful to them. However, in doing do, Google has to duplicate the information at times as there is a strong likelihood that members of the same circle could need to be reached over multiple channels. Plus then needs to consolidate that information so it’s not represented multiple times in my stream otherwise it would generate a lot of noise. This would be no different then any other social channel today.

Personally, I find myself using Google Plus more and more. A large part of that has to do with Gmail being my primary email provider both personally and professionally. This decision makes sense; Gmail is where the concept of contacts and relationships are most prevalent. Lately, Google has also embedded Talk and Voice within Gmail, using it as a launch point for these services. While Google doesn’t work with Google Apps right now, there are plans to accelerate its availability to Google App users. However, making it available will not be enough. They also need a way to somehow consolidate the experience where my relationships between those accounts or personalities are not duplicated by rather aggregated in an intelligent way. Just as I hope that Google will find a way to aggregate the information coming through my stream, I am also hoping that Google will consolidate my critical services (email, chat, voice and video communications) through Plus as well.

There is without a doubt that social is a big deal for Google. In very many ways, it is the same reason why Android is and was important to Google – it’s a way to feed their gigantic advertising machine. It is a way of gathering more information about you so it can feed you more relevant advertisement to you. At the same time, they are also giving you access to the data you create and hopefully manage and own. Regardless of why they launch Google Plus or what features they launch, I hope they will be different because they need to be.

Android Apps that are Optimized for the Tablet

Here are a list of apps that I’ve tested out with the Acer Iconia and seem to be optimized for the tablet form factor

Google Maps





You Tube

Docs To Go



Pulse News Reader

SwiftKey Tablet X

Thumb Keyboard


Due Today

I plan to continually update this page as I find new apps that are interesting.


Points.com, one year later – Progress, not Perfection

It’s hard to believe but today marks the one year anniversary I joined Points International, the company that runs Points.com. I remember the day vividly because it was also the day of the move to the new space. I remember waiting anxiously at Starbucks for 10 am because that was the time I agreed to get to the office. I remember finding my way to the 5th floor on foot because we were the first tenants in the building and the elevator wasn’t working yet. I remember being greeted by Erika Boyd, our then VP of HR with a big smile on her face and a mamosa in hand. I remember being shepherded around by Dave as well as a slew of various folks despite having to manage the chaos of being in a new building. This would sum up a lot of the themes of my first year at Points.

To me, the elevator not working represents the constant theme of “Progress, not perfection.” Dave says this a lot and it comes from our COO, Peter Lockhart. We’ve made much progress last year – we re-launched 2 major products in that span of time (Points.com and Corporate, our partner-to-merchant platform), launched 16 new offerings into the market, launched features like PayPal redemption – this is a huge milestone in the industry as it marks the first time you can convert your loyalty points into liquid cash. From a tech perspective, we introduced BDD in our development cycle, switched from CVS to Mercurial, and started to introduce other technologies like RabbitMQ. From a process perspective, we have been continue to mature our Agile adoption. This included having about 20 people trained and ceriftified for SCRUM. At the same time, there is still so much we want to accomplish as a technology organization, a product organization and as a company in general.

There are so many things that I continue to appreciate while working here such as the focus on hiring. We take a really long time to hire because there is a recognition that it’s easier to change process and tools then to change people or culture. I have to say that in the past 12 months I have seen concerted effort in always trying to make the right decision on people. No one is willing to make the easy decision if it’s the wrong one for the people. Despite how long it takes us to hire folks, we’ve hired 9 people including co-ops in the past 12 months. The culture and people are still two of the most compelling reasons to work here at Points.

Whenever I get discouraged, Dave constantly reminds me – “Progress, not perfection.” Don’t get me wrong – it’s not that people here are willing to settle for “good enough.” It is more of a reminder of not getting so caught up with the utopia that we cripple ourselves into not being able to move forward at all. And the elevator works great today.